Question or special request?

Have our FAQ and Buying Tips missed out your queries? Drop us a note here! We will take every effort to reply your emails by the next working day.

You may also click on the respective links below for immediate assistance on more specific queries such as:

How to place my order? (refer to pointer 1)

 Which order form should I place?

I have missed the 5 days notice for ordering, please help! (refer to pointer 2 & 3)

How to make payment for my order and what is the procedure for production of baby message card? (refer to pointer 2)

I have several orders which require deliveries to different addresses and/or on different days. How should I place my orders?

How to place order for (minimum) 2 boxes but less than 15 boxes of a second choice pastry selection in a single order? (refer to pointer 7)

Special request for peanut flavour instead of mung bean flavour for ang ku kuehs (refer to pointer 15)

Special request for brown glutinous rice instead of the Signature white glutinous rice with heybi-hiam (refer to pointer 9)

Special request for vegetarian set (refer to pointer 17)

Can I change (customise) the items in the standard pastry sets?

Can I customise my own theme box design, apart from the existing designs available at Lulu’s?

I need a bigger gift box that can fit more than 6-piece items. Is that available? (refer to pointer 6)

How long can the pastries and kuehs be kept? (refer to pointer 3)

Delivery charges for mini order (orders below $150) & next day collection

Delivery charges for regular order (orders above $150)

Delivery charges for privileged order (orders above $300)

Please ensure that you have provided the correct email address and mobile number. You will receive an SMS notification once a reply is sent to you. In the event if you did not receive our reply in your inbox, please check your spam folder.

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Contact us

Ordering via our website is a breeze. If you meet any difficulties while making your order, contact us at order@lulus.com.sg to guide you through your online ordering. 

Speak with us!

Speak with our friendly customer care! Available from Monday – Friday only (not available on Saturday, Sunday and Public Holidays)

Or email us!

email for general enquiry: order@lulus.com.sg

email for urgent enquiry after office hours (reply on same day!): priority@lulus.com.sg

Operating Hours

Self-Pickup Outlet:  The Promenade @ Pelikat - 183 Jalan Pelikat, #B2-11 (S) 537643 (approx. 10 mins walk from Kovan MRT). Available on Tuesday – Sunday from 10am – 1pm only (Closed on Mondays). 

Delivery Team: Tuesday – Sunday: 9am – 5pm (Not available on Mondays).

Admin and Design Teams: Monday – Friday: 1pm – 6pm (Closed on Weekends and Public Holidays).