Request a callback

Have queries on your order? Book a time for us to call you back.

Request a callback from our friendly Customer Care at your preferred date and time.

Meanwhile, you may like to read through our FAQs and buying tips for immediate assistance to your queries. These 2 extremely informative links will answer most of the common queries.

You may also click on the respective links below for more specific assistance such as:

How to place my order? (refer to pointer 1)

 Which order form should I place?

I have missed the 5 days notice for ordering, please help! (refer to pointer 2 & 3)

How to make payment for my order and what is the procedure for production of baby message card? (refer to pointer 2)

I have several orders which require deliveries to different addresses and/or on different days. How should I place my orders?

How to place order for (minimum) 2 boxes but less than 15 boxes of a second choice pastry selection in a single order? (refer to pointer 7)

Special request for peanut filling instead of mung bean filling for ang ku kuehs (refer to pointer 15)

Special request for brown glutinous rice instead of the Signature white glutinous rice with heybi-hiam (refer to pointer 9)

Special request for vegetarian set (refer to pointer 17)

Can I change (customise) the items in the standard pastry sets?

Can I customise my own theme box design, apart from the existing designs available at Lulu’s?

I need a bigger gift box that can fit more than 6-piece items. Is that available? (refer to pointer 6)

How long can the pastries and kuehs be kept? (refer to pointer 3)

Delivery charges for mini order (orders below $150)

Delivery charges for regular order (orders above $150)

Delivery charges for privileged order (orders above $300)

Kindly note that Customer Care is only available from Mondays – Fridays (not available on Saturday, Sunday & Public Holidays). Alternatively, you may also drop us an email at [email protected], emails will be replied on the same day, even on non-working days!

Please provide only Mobile Number as your contact number. In situations where our Customer Care is not able to contact you at the arranged date and time, an SMS will be sent to the contact number provided.


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